Posts Tagged ‘EMC Online Support’

The top 20 EMC Isilon support documents in October 2013

Kirsten Gantenbein

Kirsten Gantenbein

Principal Content Strategist at EMC Isilon Storage Division
Kirsten Gantenbein
Kirsten Gantenbein

One of the goals of this blog is to share the most useful EMC Isilon support-related content that we have to offer. In this post, we’re highlighting 20 of the most viewed knowledgebase (KB) articles and product documents from the month of October.

We hope these documents will help you to quickly find an answer to a common question or resolve an issue.

Top 10 KB articles

To access these KB articles, log in to EMC Online Support.

  1. Best practices for NFS client settings (90041)
  2. Troubleshooting performance issues (88844)
  3. How to create SPN accounts to allow Kerberos authentication using SmartConnect DNS entries (16528)
  4. How to reimage a node using a USB flash drive (16582)
  5. OneFS pre-upgrade preparation (88672)
  6. Introduction to drive stalls (89477)
  7. How to create a bootable image of OneFS on a USB flash drive (16691)
  8. FSA reports fail when InsightIQ cannot access the FSA database (88945)
  9. Configuring sysctls and making sysctl changes persist through node and cluster reboots and upgrades (89232)
  10. OneFS sysctl commands (89334)


Top 10 product documents

To access these PDF documents, log in to EMC Online Support.

  1. Current Isilon Software Releases
  2. OneFS 7.0.2 Administration Guide
  3. Isilon Supportability and Compatibility Guide
  4. OneFS 7.0.1 Administration Guide
  5. InsightIQ 2.5 Installation and Setup Guide
  6. OneFS Release Notes
  7. Isilon Node Firmware Package 8.3 Release Notes
  8. OneFS 7.0.2 Command Reference
  9. OneFS Release Notes
  10. OneFS 7.0.2 Upgrade Guide


EMC Isilon OneFS 7.1 now available!

Kirsten Gantenbein

Kirsten Gantenbein

Principal Content Strategist at EMC Isilon Storage Division
Kirsten Gantenbein
Kirsten Gantenbein

It’s here! The latest major release of EMC Isilon’s operating system, OneFS version 7.1, is now available to download and install.

The Isilon OneFS 7.1 release includes new features, enhancements, and our most comprehensive set of product guides to date. Over the next month, we’ll highlight some of these new features, such as enhancements to SMB auditing and job engine performance. To learn about new features and functionality, visit the EMC Pulse Product & Technology Blog for an overview, or review the following documents available from the EMC Online Support site:

For general information about how OneFS 7.1 can help you with big data storage, watch the webinar, “IDC and EMC: Strategies to Meet the Evolving Big Data Storage Challenge.

How to upgrade to OneFS 7.1

Explore your upgrade options by reviewing the Isilon Supportability and Compatibility Guide* and the OneFS Upgrade Planning and Process Guide*.

Then, visit the Isilon OneFS Install, License, and Configure page* on the EMC Online Support site. On this page, you’ll find all the information you need to complete the steps below:

New product guides available

All product documentation related to OneFS 7.1 is now available on the EMC Online Support site. We’re excited to introduce several new guides with this release:

  • OneFS CLI Administration Guide*
    This guide, formerly known as the OneFS Command Reference, provides task-based instructions on how to configure OneFS through the command-line interface.
  • OneFS Security Configuration Guide*
    This new guide provides an overview of all the security features in OneFS, with pointers to instructions in the OneFS Web Administration Guide on how to configure those features. This information was previously available in the administration guide; however, this new guide highlights security features.
  • OneFS Site Preparation and Planning Guide*
    This new guide provides information about hardware requirements and guidelines to help system administrators and facility managers plan for and implement an Isilon cluster.
  • OneFS Upgrade Planning and Process Guide*
    This new guide provides considerations that users should take into account when deciding to upgrade to any version of OneFS, and provides information on tasks that users should perform to prepare the cluster for the upgrade.

To see a complete list of all OneFS 7.1-related documentation, please visit the Isilon OneFS Support page* on the EMC Online Support site.


* Note: you must log in to access documents on the EMC Online Support site.


How to find Isilon content on EMC Online Support

Kirsten Gantenbein

Kirsten Gantenbein

Principal Content Strategist at EMC Isilon Storage Division
Kirsten Gantenbein
Kirsten Gantenbein

When you have a question about an EMC Isilon product, where should you start?

The EMC Online Support website is the good place to visit for information about Isilon products. Log onto to access Isilon support content such as:

  • Current Isilon software and firmware releases
  • Supportability and compatibility guides
  • Knowledgebase articles
  • Administration guides
  • Patches for Isilon OneFS
  • OneFS release notes
  • Product downloads

Quickly find Isilon support content

EMC Online Support uses a product-focused navigation and search engine infrastructure. It helps to focus your search on the Isilon product you’re most interested in. Start at the Support by Product page and select a product, such as Isilon OneFS. You’ll land on the OneFS support page, which contains links to useful content and topics.

For more tips on how to quickly locate the information you need, watch our ID.TV video, “How to find Isilon content on EMC Online Support.”