Posts Tagged ‘EMC Online Support’

The latest Isilon Self-Service Platform is now available

Deborah Eisenstein

Deborah Eisenstein

Principal Technical Content Developer at EMC Isilon Storage Division
Principal Technical Content Developer EMC Isilon Storage Division
Deborah Eisenstein

Latest posts by Deborah Eisenstein (see all)

If you’ve started using Isilon’s Self-Service Platform, you know how useful its health checks and troubleshooting assistance can be. If you aren’t familiar with the Self-Service Platform, see our previous blog post.

EMC Isilon’s Serviceability team is continually working to improve the tool by adding new capabilities. For example, one new feature in version 1.5.6 checks for outdated patches installed on the cluster. Another new feature tells you whether any EMC Technical Advisories (ETAs) might affect your cluster.

To make sure that you have the most up-to-date version of the tool, visit the Self-Service Platform Info Hub. On the Info Hub, you can download the tool, read the latest documentation, and start a discussion with the development team.

As always, we look forward to hearing from you about your experience.

Let us know!

Let us know what you think. If you have feedback for us about this or any other Isilon technical content, email us at mailto:isicontent@emc.com. And thank you!

Top 20 EMC Isilon support documents in June 2014

Kirsten Gantenbein

Kirsten Gantenbein

Principal Content Strategist at EMC Isilon Storage Division
Kirsten Gantenbein
Kirsten Gantenbein

One of the goals of this blog is to share the most useful EMC® Isilon® support-related content that we have to offer. In this post, we’re highlighting 20 of the most viewed knowledgebase (KB) articles and product documents from the month of June.

We hope these documents will help you to quickly find an answer to a common question or resolve an issue.

Top 10 KB articles

To access these KB articles, log in to the EMC Online Support site. Articles in bold are new to the top 10 list.

  1. OneFS 7.1.0.3 SMB and Authentication Rollup Patch (174372)
  2. OneFS 7.0.2.9: SMB and Authentication Rollup Patch (172623)
  3. Best practices for NFS client settings (90041)
  4. How to create SPN account to allow Kerberos authentication using SmartConnect DNS entries (16528)
  5. How to reset a node to factory defaults (16696)
  6. Troubleshooting performance issues (88844)
  7. Visio Stencils of Isilon Cluster Storage Systems (90170)
  8. How to configure Windows DNS for a SmartConnect zone (183530)
  9. How to reimage a node using a USB flash drive (16582)
  10. Active Directory clients cannot connect to the cluster after the machine account password is changed (169843)

 

Top 10 product documents

To access these PDF documents, log in to the EMC Online Support site. Documents in bold are new to the top 10 list.

  1. Current Isilon Software Releases
  2. Isilon Supportability and Compatibility Guide
  3. OneFS 7.1 CLI Administration Guide
  4. OneFS 7.1.0 MR Release Notes
  5. OneFS 7.1 Web Administration Guide
  6. Current Isilon OneFS patches
  7. OneFS 7.0.2 Administration Guide
  8. OneFS 7.1 Release Notes
  9. OneFS 7.0.1 Administration Guide
  10. OneFS 7.0.2 Command Reference

 

If you have questions or feedback about this blog, send an email to isi.knowledge@emc.com. To provide documentation feedback or request new content, send an email to isicontent@emc.com.

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EMC Isilon OneFS 7.1.1 is now available!

Kirsten Gantenbein

Kirsten Gantenbein

Principal Content Strategist at EMC Isilon Storage Division
Kirsten Gantenbein
Kirsten Gantenbein

The latest release of the EMC® Isilon® OneFS operating system is now available!

This blog post summarizes noteworthy new features of OneFS 7.1.1, highlights new OneFS 7.1.1 documentation, and provides steps for upgrading to OneFS 7.1.1.

New OneFS 7.1.1 features and enhancements

High-level technical overviews for several OneFS 7.1.1 new features and enhancements are provided below. They’re grouped together by the types of benefits they provide, such as performance improvement and security. Refer to OneFS 7.1.1 Release Notes and Technical Overview of New and Improved Features of EMC Isilon OneFS 7.1.1 for additional details.

Performance improvements

The following new features and enhancements help improve performance for most OneFS workflows:

  • SMB Multichannel support
    OneFS 7.1.1 supports the Multichannel feature of SMB 3.0, which establishes a single SMB session over multiple network connections. SMB Multichannel enables increased throughput, connection failure tolerance, and automatic discovery. To take advantage of this new feature, client computers must be configured with Microsoft Windows 8 or later, or Microsoft Windows Server 2012 or later with supported network interface cards (NICs). For more information, see the SMB Multichannel section of the OneFS 7.1.1 Web Administration Guide and OneFS 7.1.1 CLI Administration Guide.
  • SmartFlash caching
    In OneFS, level 1 (L1) cache uses random access memory (RAM) to store copies of system metadata and files requested from front-end networks. Level 2 (L2) cache uses RAM to store copies of file system metadata for files that are stored on the node that owns the data. SmartFlash, or level 3 (L3) cache, uses solid-state drives (SSDs) to hold file data and metadata released from L2 cache, increasing the total size of cache memory available in a cluster as well as the speed that you can retrieve data. In OneFS 7.1.1, SmartFlash is enabled by default for new node pools.
  • NDMP backup performance improvements
    OneFS 7.1.1 uses multiple threads to restore files, making data transfer occur as fast as the tape backup device can deliver it. Additional operational enhancements improve throughput when transferring small files.
  • SyncIQ® performance enhancements
    To allow multiple SyncIQ workers to replicate a single file simultaneously, SyncIQ now allows for file splitting, where a large file is split into segments, each of which is processed in parallel by a different thread.

Security and access zone enhancements

The following enhancements have been made to increase security and support Hadoop workflows:

  • Access zone enhancements
    Access zones have been restructured to enforce best practices and improve security. In OneFS 7.1.1, a root or a base directory must be designated for each access zone. SMB shares must subscribe to a single access zone, and access zones can no longer be used to share data. OneFS 7.1.1 also prevents access to non-system zones through NFS, SSH, and the OneFS web administration interface.To support security for Hadoop workflows and enable multiple unstructured datasets to be hosted on a single cluster, access zones now support an HDFS namespace per access zone. This means that you can now run multiple separate HDFS namespaces on the same cluster. Stay tuned for an upcoming ISI Knowledge blog post on this topic.
  • Self-encrypting drive enhancements
    This release of OneFS expands the availability of self-encrypting drives (SEDs) to provide data at-rest encryption capabilities across the entire node family. In addition to the 3TB and 4TB SEDs, OneFS 7.1.1 introduces a 900GB SAS SED HDD for S-Series nodes and an 800GB SED SSD for all supported nodes. For details, see the Isilon Product Availability Guide.
  • Auditing enhancements
    In OneFS 7.1.1, audit system configuration information can be forwarded to the audit log file for storage and analysis.
  • Role based access control enhancements
    New privileges have been added to the role based access control (RBAC) feature in OneFS 7.1.1, such as ISI_PRIV_IFS_BACKUP and ISI_PRIV_IFS_RESTORE. These privileges can be assigned to roles that enable users to back up and restore files that they don’t have explicit permissions to.

Manageability and drive firmware updates

The following OneFS 7.1.1 features make it easier to manage your Isilon cluster and obtain the latest drive firmware:

  • MMC integration
    Microsoft Windows administrators with the correct privileges can remotely administer a share through the MMC shared folders snap-in feature. This enables an administrator to connect to an access zone and directly manage all shares within that zone. To take advantage of this functionality, the Isilon cluster must be joined to an Active Directory domain from which the MMC console can be invoked.
  • Drive Support Package for non-disruptive drive firmware updates
    Drive support packages determine and apply updates for the drive’s firmware automatically, and eliminate the need to apply a patch and reboot the node when you replace or add drives. You can also configure alerts to indicate when you need to update your drive firmware. Review the Isilon Drive Support Package 1.0 release notes for information about system requirements and installation instructions.

For complete details about all of the OneFS 7.1.1 features and enhancements, including changes in functionality, fixed issues, and known issues in this release, refer to the OneFS 7.1.1 Release Notes.

OneFS 7.1.1 documentation and new guides available

A full list of OneFS 7.1.1 documents is available in the OneFS 7.1.1 Release Notes, on the Isilon online community and on the EMC Online Support site (login is required for the EMC Online Support site). This release also features two new guides:

  • OneFS Migration Tools Guide
    This guide describes how to migrate data from NetApp filers and EMC VNX storage systems to EMC Isilon clusters using the isi_vol_copy and isi_vol_copy_vnx tools.
  • OneFS API Reference 
    This guide—combining the former Platform and RAN API References—describes how the Isilon OneFS application programming interface (API) provides access to configure the cluster and access the data on the cluster. This guide also provides a list of all available API resource URLs, HTTP methods, and parameter and object descriptions.

How to upgrade to OneFS 7.1.1

If you want to upgrade to this new release, explore your upgrade options by reviewing the Isilon Supportability and Compatibility Guide and the OneFS Upgrade Planning and Process Guide.

Then, prepare for the upgrade process by reviewing the following documents:

After reviewing these documents, read the knowledge base article, “How to download OneFS 7.1.1 (172492)” (login to EMC Online Support is required).

Start a conversation about Isilon content

Have a question or feedback about Isilon content? Visit the online EMC Isilon Community to start a discussion. If you have questions or feedback about this blog, send an email to isi.knowledge@emc.com. To provide documentation feedback or request new content, send an email to isicontent@emc.com.

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Find information about EMC Isilon OneFS patches in one document

Kirsten Gantenbein

Kirsten Gantenbein

Principal Content Strategist at EMC Isilon Storage Division
Kirsten Gantenbein
Kirsten Gantenbein

EMC® Isilon® patch documentation has been updated, making it easier to find information about patches for the OneFS operating system. Previously, you had to check several separate documents for each supported version of OneFS to determine if a patch was available for a specific known issue. Now you can refer to a single document, Current Patches for EMC Isilon OneFS, (log in to the EMC Online Support site is required) to find information about any patch for any version of OneFS.

The best way to resolve known issues in OneFS is to upgrade to a recent OneFS maintenance release (MR). However, if you need a solution before an MR is released and a patch is available, you can download and install a patch. Often, Isilon will issue a standard patch for a specific issue or a rollup patch to fix issues within a component of OneFS. (Not every known issue is addressed with a patch.)
This consolidated document provides the benefit of reviewing all available patches of versions of OneFS. This can help you consider which version of OneFS that you want to upgrade to next.

All OneFS patches and current patch documentation are on the EMC Online Support site. For example, if EMC Isilon Technical Support provides your with a patch ID number, you can search for it in EMC Online Support by entering “patch-[ID number],” as shown in the image below. Or you can check the new reference, Current patches for OneFS. This document provides a current list of patches available for supported versions of OneFS.

Searching for patch ID numbers in the EMC Online Support site.

Searching for patch ID numbers in the EMC Online Support site.

How to download and install patches

For details about finding, downloading, and installing a patch. Watch the video “Understanding Patches for EMC Isilon OneFS” for an overview of patches and to learn the complete process for applying a patch to OneFS.

You can also read the knowledge base article “Understanding patches for EMC Isilon products (176358)” for a detailed description of the topics covered in the video.

Start a conversation about Isilon content

Have a question or feedback about Isilon content? Visit the online EMC Isilon Community to start a discussion. If you have questions or feedback about this blog, send an email to isi.knowledge@emc.com. To provide documentation feedback or request new content, send an email to isicontent@emc.com.

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Top 20 EMC Isilon support documents in May 2014

Kirsten Gantenbein

Kirsten Gantenbein

Principal Content Strategist at EMC Isilon Storage Division
Kirsten Gantenbein
Kirsten Gantenbein

One of the goals of this blog is to share the most useful EMC® Isilon® support-related content that we have to offer. In this post, we’re highlighting 20 of the most viewed knowledgebase (KB) articles and product documents from the month of May.

We hope these documents will help you to quickly find an answer to a common question or resolve an issue.

Top 10 KB articles

To access these KB articles, log in to the EMC Online Support site. Articles in bold are new to the top 10 list this month.

  1. OneFS 7.1 SMB and Authentication Rollup Patch (174372)
  2. OneFS 7.0.2 SMB and Authentication Rollup Patch (172623)
  3. Best practices for NFS client settings (90041)
  4. How to reset a node to factory defaults (16696)
  5. How to upgrade firmware on Intel (QLogic) 12300 and 12800 InfiniBand switches (170524)
  6. Troubleshooting performance issues (88844)
  7. How to create a bootable image of OneFS on a USB flash drive (16691)
  8. OneFS 7.0.0 – 7.0.1.2: The SmartConnect zone is not available, or all clients connect to one node in the SmartConnect zone in OneFS 7.0.x (91535)
  9. OneFS sysctl commands (89334)
  10. How to reimage a node using a USB flash drive (16582)

 

Top 10 product documents

To access these PDF documents, log in to the EMC Online Support site. Documents in bold are new to the top 10 list this month.

  1. Current Isilon Software Releases
  2. OneFS 7.1 CLI Administration Guide
  3. Isilon Supportability and Compatibility Guide
  4. OneFS 7.1.0 MR Release Notes
  5. OneFS 7.1 Web Administration Guide
  6. OneFS 7.0.2 Administration Guide
  7. OneFS 7.0.1 Administration Guide
  8. Current Patches for Isilon OneFS 7.1
  9. Current Patches for Isilon OneFS 7.0
  10. OneFS 7.0.2 Command Reference

 

Start a conversation

Have a question or feedback about Isilon content? Visit the online EMC Isilon Community to start a discussion. If you have questions or feedback about this blog, send an email to isi.knowledge@emc.com. To provide documentation feedback or request new content, send an email to isicontent@emc.com.

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Top 20 EMC Isilon support documents in April 2014

Kirsten Gantenbein

Kirsten Gantenbein

Principal Content Strategist at EMC Isilon Storage Division
Kirsten Gantenbein
Kirsten Gantenbein

One of the goals of this blog is to share the most useful EMC® Isilon® support-related content that we have to offer. In this post, we’re highlighting 20 of the most viewed knowledgebase (KB) articles and product documents from the month of April.

We hope these documents will help you to quickly find an answer to a common question or resolve an issue.

Top 10 KB articles

To access these KB articles, log in to the EMC Online Support site. Articles in bold are new to the top 10 list this month.

  1. OpenSSL Heartbeat Vulnerability (Heartbleed) in EMC products (185965)
  2. How to upgrade firmware on Intel (QLogic) 12300 and 12800 InfiniBand switches (170524)
  3. OneFS 7.1 SMB and Authentication Rollup Patch (174372)
  4. OneFS 7.0.2 SMB Rollup Patch (172623)
  5. Impact of OpenSSL “heartbleed” vulnerability in InsightIQ virtual machines (186055)
  6. Impact of CVE-2014-0160 OpenSSL “heartbleed” vulnerability on Isilon clusters (185961)
  7. Best practices for NFS client settings (90041)
  8. Patches available for EMC Isilon OneFS (88358)
  9. Troubleshooting performance issues (88844)
  10. How to create SPN accounts to allow Kerberos authentication using SmartConnect DNS entries (16528)

 

Top 10 product documents

To access these PDF documents, log in to the EMC Online Support site. Documents in bold are new to the top 10 list this month.

  1. OneFS 7.1 CLI Administration Guide
  2. Current Isilon Software Releases
  3. Isilon Supportability and Compatibility Guide
  4. OneFS 7.1 Web Administration Guide
  5. OneFS 7.1.0 MR Release Notes
  6. OneFS 7.0.1 Administration Guide
  7. OneFS 7.0.2 Administration Guide
  8. Current Patches for Isilon OneFS 7.0
  9. OneFS 7.0.2 Command Reference
  10. Current Patches for Isilon OneFS 7.1

 

If you have questions or feedback about this blog, send an email to isi.knowledge@emc.com. To provide documentation feedback or request new content, send an email to isicontent@emc.com.

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Learn about advanced troubleshooting techniques for EMC Isilon clusters at EMC World 2014

Kirsten Gantenbein

Kirsten Gantenbein

Principal Content Strategist at EMC Isilon Storage Division
Kirsten Gantenbein
Kirsten Gantenbein

technical difficultiesWhen you experience technical difficulties with your EMC® Isilon® cluster, you want to quickly find the source of the issue and resolve it. Some issues, such as data integrity errors, require immediate attention from EMC Isilon Technical Support. However, there are issues that you can effectively troubleshoot yourself.

Learn the techniques to become more effective at troubleshooting. Tim Wright, Technical Support Engineer, will cover specific troubleshooting scenarios and tools during the EMC World 2014 session, “Advanced Troubleshooting of EMC Isilon Clusters.” If you’re attending EMC World 2014 in Las Vegas, Nevada, you can attend his sessions on the following dates:

  • May 5, 3:00 PM – 4:00 PM
  • May 8, 10:00 AM – 11:00 AM

Tim’s session will cover:

For more information about session date, times, and locations, visit the Session Catalog on the EMC World 2014 website.If you are unable to attend EMC World 2014, let us know which troubleshooting issues you would like to learn more on this blog by sending an email to isi-knowledge@emc.com.

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The top 20 EMC Isilon support documents in March 2014

Kirsten Gantenbein

Kirsten Gantenbein

Principal Content Strategist at EMC Isilon Storage Division
Kirsten Gantenbein
Kirsten Gantenbein

One of the goals of this blog is to share the most useful EMC Isilon support-related content that we have to offer. In this post, we’re highlighting 20 of the most viewed knowledgebase (KB) articles and product documents from the month of March.

We hope these documents will help you to quickly find an answer to a common question or resolve an issue.

Top 10 KB articles

To access these KB articles, log in to the EMC Online Support site. Articles in bold are new to the top 10 list this month.

  1. How to upgrade firmware on Intel (QLogic) 12300 and 12800 InfiniBand switches (170524)
  2. How to download OneFS 7.1.0.1 (172492)
  3. OneFS 7.0.2 SMB Rollup Patch (172623)
  4. OneFS 7.1 SMB and Authentication Rollup Patch (174372)
  5. Best practices for NFS client settings (90041)
  6. Patches available for EMC Isilon OneFS (88358)
  7. OneFS sysctl commands (89334)
  8. How to reset a node to factory defaults (16696)
  9. How to create SPN accounts to allow Kerberos authentication using SmartConnect DNS entries (16528)
  10. Troubleshooting performance issues (88844)

 

Top 10 product documents

To access these PDF documents, log in to the EMC Online Support site. Documents in bold are new to the top 10 list this month.

  1. OneFS 7.1 CLI Administration Guide
  2. Isilon Supportability and Compatibility Guide
  3. Current Isilon Software Releases
  4. OneFS 7.0.2 Administration Guide
  5. OneFS 7.1 Web Administration Guide
  6. Current Patches for Isilon OneFS 7.0
  7. OneFS 7.1.0 MR Release Notes
  8. OneFS 7.0.1 Administration Guide
  9. OneFS 7.0.2 Command Reference
  10. OneFS 7.0.2.5 Release Notes

 

If you have questions or feedback about this blog, send an email to isi.knowledge@emc.com. To provide documentation feedback or request new content, send an email to isicontent@emc.com.

Top 20 EMC Isilon support documents in February 2014

Kirsten Gantenbein

Kirsten Gantenbein

Principal Content Strategist at EMC Isilon Storage Division
Kirsten Gantenbein
Kirsten Gantenbein

One of the goals of this blog is to share the most useful EMC Isilon support-related content that we have to offer. In this post, we’re highlighting 20 of the most viewed knowledgebase (KB) articles and product documents from the month of February.

We hope these documents will help you to quickly find an answer to a common question or resolve an issue.

Top 10 KB articles

To access these KB articles, log in to the EMC Online Support site. Articles in bold are new to the top 10 list this month.

  1. How to download OneFS 7.1.0.1 (172492)
  2. Best practices for NFS client settings (90041)
  3. OneFS 7.0.2 SMB Rollup Patch (172623)
  4. How to create a bootable image of OneFS on a USB flash drive (16691)
  5. How to reset a node to factory defaults (16696)
  6. Patches available for Isilon OneFS (88358)
  7. How to connect to the management port of a node (16744)
  8. OneFS 6.5.5 SMB Rollup Patch (172742)
  9. How to reimage a node using a USB flash drive (16582)
  10. Troubleshooting performance issues (88844)

 

Top 10 product documents

To access these PDF documents, log in to the EMC Online Support site. Documents in bold are new to the top 10 list this month.

  1. OneFS 7.1 CLI Administration Guide
  2. Isilon Supportability and Compatibility Guide
  3. Current Isilon Software Releases
  4. OneFS 7.1.0 MR Release Notes
  5. OneFS 7.0.2.5 Release Notes
  6. OneFS 7.0.2 Administration Guide
  7. OneFS 7.1 Web Administration Guide
  8. Current Patches for Isilon OneFS 7.0
  9. OneFS 7.0.1 Administration Guide
  10. OneFS 7.0.2 Command Reference

 

If you have questions or feedback about this blog, send an email to isi.knowledge@emc.com. To provide documentation feedback or request new content, send an email to isicontent@emc.com.

The top 20 support documents in November 2013

Kirsten Gantenbein

Kirsten Gantenbein

Principal Content Strategist at EMC Isilon Storage Division
Kirsten Gantenbein
Kirsten Gantenbein

One of the goals of this blog is to share the most useful EMC Isilon support-related content that we have to offer. In this post, we’re highlighting 20 of the most viewed knowledgebase (KB) articles and product documents from the month of November.

We hope these documents will help you to quickly find an answer to a common question or resolve an issue.

Top 10 KB articles

To access these KB articles, log in to EMC Online Support.

  1. Best practices for NFS client settings (90041)
  2. OneFS pre-upgrade preparation (88672)
  3. Troubleshooting performance issues (88844)
  4. Matrix of patches available for Isilon OneFS (88538)
  5. How to reset a node to factory defaults (16696)
  6. How to upload files to Isilon Technical Support (16759)
  7. OneFS sysctl commands (89334)
  8. How to create a bootable image of OneFS on a USB flash drive (16691)
  9. Visio Stencils of Isilon Clustered Storage Systems (90170)
  10. How to reimage a node using a USB flash drive (16582)

 

Top 10 product documents

To access these PDF documents, log in to EMC Online Support.

  1. Current Isilon Software Releases
  2. Isilon Supportability and Compatibility Guide
  3. OneFS 7.0.1 Administration Guide
  4. OneFS 7.0.2 Administration Guide
  5. InsightIQ 2.5 Installation and Setup Guide
  6. Isilon Node Firmware Package 8.3 Release Notes
  7. OneFS 7.0.2 Command Reference
  8. Insight 2.5 User Guide
  9. OneFS 7.0.1.10 Release Notes
  10. OneFS 6.5.5 Command Reference