Archive for the ‘Announcements’ Category

Check out the latest Customer Troubleshooting Guides

Risa Galant

Risa Galant

Principal Technical Writer at EMC Isilon Storage Division
Risa Galant

Latest posts by Risa Galant (see all)

Happy New Year! To celebrate, we’ve published a host of new EMC Isilon Customer Troubleshooting Guides.  These guides provide step-by-step troubleshooting instructions to help you solve issues that may affect Isilon clusters, or to walk you through the steps needed to gather important data to help EMC Customer Support solve your problem quickly.

This latest set of guides covers topics including Isilon hardware, authentication and permissions, Networking/SmartConnect configuration, and InsightIQ.

Visit our Customer Troubleshooting Info Hub for the latest list of published guides. More guides are coming soon!

The new guides are:

Check out these troubleshooting resources and let us know what you think. Email us at isicontent@emc.com with your feedback. And thank you!

Now on YouTube: Cool Commands videos

Andre Morrisen

Andre Morrisen

Instructional Video Producer at EMC/Isilon
Andre Morrisen

Latest posts by Andre Morrisen (see all)

If you’ve been tuning in to the Cluster Talk audio podcast, you’ll know that there’s a segment each episode called “Cool Commands” where they talk about a OneFS command and its application. As an extension of this, we’ve created a video-based version of Cool Commands that focuses on how to find out general or specific information or complete certain tasks.

The first episode describes how to find basic cluster health and job information using commands like isi status and isi job status. In the video, you’ll see the command syntax and we’ll highlight important parts of the output. You’ll also learn how to interpret the output to identify potential issues that might affect your cluster’s performance. The second and third episodes describe how to troubleshoot file access issues on Windows and UNIX clients, respectively. These episodes include a great analogy for how permissions work and step by step troubleshooting to resolve a file access issue.

In future episodes, we’ll describe how to change permissions on UNIX files and folders using chmod and changing the ownership of UNIX files and folders using chown. All the Cool Commands episodes are published on the Isilon Support playlist on EMC’s YouTube Channel. If you have any questions about the videos or suggestions for future episodes, we’d love to hear from you.

Cool Commands Episodes

Bookmark the Isilon Support playlist and check out the Cool Commands videos, then let us know what you think. If you have feedback for us about this or any other Isilon technical content, email us at isicontent@emc.com. And thank you!

Announcing: Hadoop Distributions and Products Supported by OneFS

Risa Galant

Risa Galant

Principal Technical Writer at EMC Isilon Storage Division
Risa Galant

Latest posts by Risa Galant (see all)

Looking for the latest info about Isilon’s supported Hadoop distributions and products? You’ll find it on the Hadoop Info Hub’s Hadoop Distributions and Products Supported by OneFS page. This information evolves rapidly, so if a particular Hadoop distribution or product isn’t listed, be sure to check back periodically.

Tell us what you want to know! Contact us with questions or feedback about this blog at isi.knowledge@emc.com. To provide documentation feedback or request new content, contact isicontent@emc.com.

Announcing OneFS 7.0.x End of Service Life

Risa Galant

Risa Galant

Principal Technical Writer at EMC Isilon Storage Division
Risa Galant

Latest posts by Risa Galant (see all)

Heads up – EMC Isilon OneFS 7.0.x reaches the end of its service life (EOSL) on November 30, 2015. If you are running any version of the OneFS 7.0.x family, we encourage you to upgrade to the latest Target Code release in the OneFS 7.2.0 family before November 30, 2015. See the Target Code table on the Uptime Information Hub landing page for a list of recommended OneFS Target Code versions and release notes.

Note: if you call Support to open a case after the November 30 EOSL date, you will be directed to upgrade to a supported OneFS family. Support might still triage your issue, but only on a limited basis, and no patches will be offered or available.

Upgrading to OneFS Target Code

OneFS Target Code is a version of OneFS that has proven, through extensive use in the field, to surpass the high bar set for all OneFS releases. If you need help at any point in the upgrade, contact EMC Isilon Technical Support or your account team. See Upgrading to OneFS Target Code for more information.

More information about OneFS 7.0.x EOSL

For more information about OneFS 7.0.x End of Service Life, Target Code, upgrade path options, and more, see the Uptime Info Hub article OneFS 7.0.x will reach its End of Service Life (EOSL) on November 30, 2015.

Let us know

If you have feedback for us about this or any other Isilon technical content, email us at isicontent@emc.com. And thank you

Announcing the EMC Isilon Current Patches Info Hub

Risa Galant

Risa Galant

Principal Technical Writer at EMC Isilon Storage Division
Risa Galant

Latest posts by Risa Galant (see all)

During our July “Ask the Expert” session, you shared experiences and ideas about Isilon technical content. The new EMC Isilon Current Patches Info Hub is a direct response to your requests for help in quickly determining whether or not content is relevant to you – in this case, content about Isilon OneFS patches.

Concise information about OneFS patches is now available on the new EMC Isilon Current Patches Info Hub. This is the place to find summaries of recently-released patches from EMC Isilon Engineering. Patches are grouped by OneFS release, starting with the most recent releases and patches. The summaries are designed to help you quickly determine what the patch addresses, how important it is, and whether or not you need it.

The Current Patches Info Hub supplements the Current Isilon Patches document.  Use the Current Patches Info Hub to determine whether or not you need a patch. If you do, go to the Current Isilon Patches document for more information about the patch, including the complete description and instructions for downloading and extracting the patch files.

You must be an EMC customer to download Isilon patches. You’ll need to log in to EMC Online Support with appropriate credentials to access the detailed patch READMEs and to download patches.

Check out the EMC Isilon Current Patches Info Hub and let us know what you think. If you have feedback for us about this or any other Isilon technical content, email us at isicontent@emc.com. And thank you!

The self-encrypted drives erasure puzzle

Risa Galant

Risa Galant

Principal Technical Writer at EMC Isilon Storage Division
Risa Galant

Latest posts by Risa Galant (see all)

Self-Encrypted Drives (SEDs) provide hardware-level security for sensitive on-disk data. Data on SEDs is encrypted using a combination of an internal key and a drive access password. Using SEDs is simple. After performing initial drive set-up, you don’t have to do anything: SEDs handle data encryption and decryption automatically. If you want to access the data, you have to know the password. And without that password, the protected on-disk data is inaccessible.

But what if something goes wrong? Can you recover the encrypted data if the password or internal keys are lost or deleted? What if someone removes a SED from a powered-on node, or a SED becomes corrupt or is otherwise defective? What if business reasons require that you completely erase the drive? How do you safely go about doing that, and how do you verify the erasure?

To find answers to these questions, check out the Uptime Information Hub article Data erasure and SED drives: An overview and FAQ, available on the EMC Community Network’s Isilon community space. You’ll learn:

  • How SEDs work
  • What happens if a password is lost, a drive becomes defective, or someone tries to make off with the drive
  • How to erase a defective drive and how to erase all SEDs in a node or cluster
  • How to confirm that a SED has been erased
  • How long typical erasure operations take

And more.

Let us know what you think of the Data erasure and SED drives: An overview and FAQ article. If you have feedback for us about this or any other Isilon technical content, email us at isicontent@emc.com. And thank you!

Troubleshooting, anyone?

Risa Galant

Risa Galant

Principal Technical Writer at EMC Isilon Storage Division
Risa Galant

Latest posts by Risa Galant (see all)

Looking for Isilon troubleshooting information? We’ve got some great resources for you! Read on.

EMC Isilon Customer Troubleshooting Guides

We’re very pleased to announce the availability of the first set of new EMC Isilon Customer Troubleshooting Guides! These guides provide step-by-step troubleshooting instructions to help you solve issues that may affect Isilon clusters, or to walk you through the steps needed to gather important data to help EMC Customer Support solve your problem quickly.

The initial set of guides covers a wide range of topics including Isilon hardware, networking, protocols, upgrades, authentication, cluster configuration and administration, capacity, quotas, and more!

Visit the Customer Troubleshooting Guides Info Hub for the latest list of published guides. More guides are coming soon!

As we go to press, the following guides are available:

Uptime Info Hub: Best Practice Troubleshooting Information

You can also find best practice troubleshooting information on the Uptime Info Hub. Topics include:

  • Advanced troubleshooting of an Isilon Cluster: a 7-part series covering everything from checking free disk space to managing protocol issues, permissions and access, and managing hardware events
  • OneFS L3 cache performance and best practices
  • Cluster relocation planning considerations
  • The benefits of upgrading to Target Code
  • Best practices for working with Snapshots

And much more.

Check out these troubleshooting resources and let us know what you think. Email us at isicontent@emc.com with your feedback. And thank you!

New and popular EMC Isilon Support content for August 2015

Risa Galant

Risa Galant

Principal Technical Writer at EMC Isilon Storage Division
Risa Galant

Latest posts by Risa Galant (see all)

Check out the new and most popular EMC Isilon customer support content for August. Each month I’ll post a summary of newly published content for Isilon customers, as well as the Isilon Top 10’s:

  • Top 10 Knowledgebase articles
  • Top 10 Customer Support documents
  • Top 10 Isilon Info Hubs

New Isilon support content

Here are links to new customer support content that was published in August 2015. Enjoy!

CONTENT TYPE

LINK AND DESCRIPTION

Cluster Talk Podcast Episode 6: How video games drive innovation in cloud computing, data center consolidation in the banking industry, an interview with Isilon engineer Daniel Chee, a cool command that actually does something (hey, that’s what they said!), and host Chris Adiletta grants co-host Scott Pinzon his fondest wish. Bonus: listen closely for a rare cameo by recording engineer Silent Todd!
Cluster Talk Podcast Podcast: Cluster Talk Hub: Looking for all the Cluster Talk podcasts? You’ll find them here.
Isilon Community (ECN) Blog Customize InsightIQ 3.2 Performance Data Gathering
Isilon Community (ECN) Blog Multiprotocol Concept Series Part 1: Overview
Isilon Community (ECN) Blog Isilon Support Goes Social
Isilon Community (ECN) Blog Keeping Hot Data Hot – Read Cache Persistence
Isilon Community (ECN) Blog Information Experience “Ask the Expert” follow-up
White paper (Requires login to EMC online support) Integrating EMC Isilon with Kerberised NFS and Windows Active Directory
Info Hub Superna Eyeglass with SyncIQ Info Hub”: Everything you need to know about using Superna Eyeglass with SyncIQ. Superna Eyeglass is a virtual appliance that simplifies disaster recovery with Isilon clusters.

Top 10 Knowledgebase Articles

Here are August’s top 10 most-viewed Knowledgebase articles, including ETAs and ESAs.

  1. ETA 199379: Isilon OneFS: Security update MS15-027 may cause data to be unavailable to SMB clients that are authenticated to Isilon clusters through an Active Directory server that relies on the NTLM authentication protocol (199379)
  2. ETA 20096: EMC Isilon OneFS 7.1.1.3, 7.1.1.4, 7.2.0.1, and 7.2.0.2: Isilon X410, S210, HD400, and A100 nodes that contain NetXtreme Ethernet
  3. ETA 204898: Isilon OneFS 7.2.0.0 – 7.2.0.2: Users who connect to the Isilon cluster through the NFSv3 or NFSv4 protocols may be unable to delete, change, or move files
  4. OneFS: How to reset the CELOG database and clear all historical events (16586)
  5. OneFS 7.1.1.2 SMB and Authentication Rollup Patches (196928)
  6. OneFS: Best practices for NFS client settings
  7. ETA 205085: Isilon OneFS: Legacy NFSv3 clients that require 32-bit cookies may encounter data unavailability in OneFS 7.2.0
  8. OneFS: How to create SPN accounts to allow Kerberos authentication using SmartConnect DNS entries
  9. How to collect node information, including log files
  10. ESA-2015-114 (204455)

Top 10 Customer Support Documents

Here are August’s most popular Customer Support documents.

  1. Current Isilon Software Releases
  2. Insight IQ 3.2 Installation Guide
  3. Isilon Supportability and Compatibility Guide
  4. InsightIQ 3.2.1 Release Notes
  5. Current Isilon OneFS Patches
  6. OneFS 7.2.0 Web Administration Guide
  7. InsightIQ 3.2 User Guide
  8. OneFS 7.2.0 CLI Administration Guide
  9. Isilon OneFS 7.2.1 Release Notes
  10. Isilon OneFS 7.2.0.0 – 7.2.0.3 Release Notes

Top 10 Isilon Info Hubs

Hang on to your hats – here are your favorite Info Hubs for all of August.

  1. OneFS Upgrades
  2. OneFS 7.2 Documentation
  3. Isilon Uptime
  4. Hadoop
  5. OneFS 7.2.1 Documentation
  6. OneFS API
  7. SyncIQ
  8. InsightIQ
  9. Isilon Info Hubs
  10. Cloudera with Isilon

Tell us what you want to know! Contact us with questions or feedback about this blog at isi.knowledge@emc.com. To provide documentation feedback or request new content, contact isicontent@emc.com.

Check out the Isilon multiprotocol series

Risa Galant

Risa Galant

Principal Technical Writer at EMC Isilon Storage Division
Risa Galant

Latest posts by Risa Galant (see all)

There’s a new series in town: the Multiprotocol Concepts series on the EMC Community Network (ECN) Isilon community. If you’ve ever wondered how OneFS handles multiprotocol data access or even what it is, this series will be a great place to start learning all about it. The first blog post introduces basic multiprotocol concepts, setting the stage for subsequent posts that explore those concepts in more depth. We’ll post new series topics approximately every two weeks. Topics include:

  • Data access tokens, also known as unified access tokens
  • Directory services
  • User mapping
  • ID mapping
  • On-disk identity
  • OneFS storage of file and share permissions
  • POSIX permissions
  • Access control list (ACL) policies
  • Verifying your multiprotocol environment and some basic troubleshooting

I’ll list the series posts here as they become available. So take a look at the multiprotocol series. And please let us know what you think!

Introducing the Isilon API Info Hub

Risa Galant

Risa Galant

Principal Technical Writer at EMC Isilon Storage Division
Risa Galant

Latest posts by Risa Galant (see all)

Would you like to automate routine Isilon cluster administration tasks? Maybe you need a custom tool to monitor your cluster, or your cluster administrators would like a nice, tidy script to allow them to consistently and securely perform operations on files and directories. If you’re looking for resources to help you do any or all of these things, we have just the place to get started: the Isilon API Info Hub.

The brand-new Isilon API Info Hub is your one-stop shop for information about getting and using the OneFS API. Use the OneFS Platform API (PAPI) to automate configuration, management, and monitoring of tasks, and to build scripts to allow your cluster administrators to securely perform operations on your Isilon cluster’s files and directories.

Isilon API Info Hub resources

The Isilon API Info Hub collects resources such as:

  • Code samples
  • Advice from Isilon API experts
  • Links to related ECN discussions
  • Links to the Isilon OneFS Platform API documentation

And much more.

How PAPI works

You can access PAPI through a Representational State Transfer (REST) interface, which is composed of URIs and standard HTTP methods. That means that you can manage cluster resources using HTTP methods such as GET, POST, PUT, and DELETE. OneFS and PAPI exchange the representations of objects and collections as JSON-formatted documents, so they’re platform- and programming language-independent. When PAPI sends a request to OneFS, the request is authenticated and then authorized through role-based access control (RBAC). When the request is approved, you got access, baby, and the requested operation proceeds.

Well, if you’ve enabled HTTP on your cluster, that is. PAPI relies on HTTP to function correctly. Be sure that HTTP is enabled on your cluster so that your scripts work.

Check out the Isilon API Info Hub and be sure to let us know what you think. And check out the Isilon Uptime Info Hub for technical information about Isilon products and related real-world problems and solutions, including best practices for scripting with PAPI. Happy scripting!